Terms of Service

1. Who we are

Print Studio 3D is operated from Luxembourg and provides a custom 3D printing service ("the Service"). By uploading a model, placing an order, or otherwise using the Service, you agree to these Terms.

2. Eligibility & account

You must be at least 18 years old (or the age of majority in your country) to place an order. You are responsible for keeping your account credentials secure.

3. Intellectual property & prohibited content

You warrant that any 3D model you upload is either your original work, is licensed to you for reproduction, or is in the public domain. You must not upload:

• Firearm components, ammunition, or parts of restricted weapons;
• Trademarked, copyrighted, or patented designs without permission;
• Currency, official documents, medical devices, or safety-critical parts;
• Anything unlawful in Luxembourg, the EU, or the destination country.

We may refuse or cancel any order at our sole discretion. Manifestly unlawful uploads may be reported to competent authorities.

4. Quotes, pricing & payment

Quotes are indicative until an order is placed and payment is received. Prices are shown in EUR and, unless stated otherwise, exclude any applicable VAT and shipping. We reserve the right to re-quote or refuse an order if a model turns out to be technically unmanufacturable or materially different from what was previewed.

4b. Print-ready file purchases

You may buy the prepared print-ready STL of your model instead of ordering a print. The file is delivered digitally through a time-limited download link. Colours and textures are not part of an STL — the file carries shape only. Private and commercial use of the file is permitted; reselling, sublicensing or otherwise passing the file on to third parties is not. If you order the same model printed within the credit window shown at purchase, the file price is credited in full against that print order. Because the file is a digital item delivered immediately, the right of withdrawal lapses once the download has started.

5. Manufacturing tolerances

3D printing is a manual craft process. Cosmetic imperfections, minor dimensional variance within the published material tolerance, and support- contact marks are expected and not grounds for rejection or refund.

6. Delivery & risk

We ship using carriers appropriate to the destination. Risk transfers to you on hand-over to the carrier.

Delivery time

Orders are produced in the order in which payment is received. We do not promise a fixed number of days: the delivery estimate shown in the configurator and at checkout before you pay is the estimate valid at the time of your order, calculated from the current production queue and the applicable shipping option. Your parcel is dispatched once your part is finished and quality-checked, and you receive a tracking link with dispatch. If an order is delayed substantially beyond the estimate shown, you may contact us and, where applicable, withdraw from the contract under the statutory rules for non-customised goods.

Import duties outside the EU customs union

For destinations outside the EU customs union, the parcel is an export. Import duties, import VAT and any clearance fee are levied by the destination country and are payable by the recipient in addition to the price paid here. Refusing the parcel at customs does not create a right to a refund of production costs.

7. Consumer right of withdrawal

Because printed parts are made to your specification, EU consumer law (Directive 2011/83/EU, Art. 16(c)) excludes the standard 14-day right of withdrawal once production has started.

8. Warranty & liability

We warrant that parts are produced to the specification you approved. To the maximum extent allowed by law, our aggregate liability for any order is limited to the amount you paid for that order. We are not liable for the suitability of a part for any particular purpose you choose it for.

9. File retention

Your uploaded files are stored privately and used only to produce your order. See our Privacy Policy for retention periods and your rights under the GDPR.

10. Governing law

These Terms are governed by the laws of the Grand Duchy of Luxembourg. Courts of Luxembourg City have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence.

11. Contact

Questions about these Terms: hello@3dtoprint.shop.